Warranty 

To ensure the most efficient technical support, for all warranty inquiries and service requests regarding GIGAIPC enterprise products, please prioritize contacting the authorized distributor or system integrator from whom the product was purchased. They will serve as the primary contact for processing RMA (Return Merchandise Authorization) and warranty-related matters. If the product was purchased directly from GIGAIPC, GIGAIPC will act as your direct service provider. 

• Hardware-Only Coverage: This warranty applies strictly to hardware components and does not cover any software, drivers, or other peripherals provided with or bundled with the product.
• Warranty Start Date: Unless otherwise agreed upon in writing, the warranty period starts from the invoice date.
• Data Protection Disclaimer: GIGAIPC shall not be held liable for any loss, corruption, or damage to data, software, programs, or other attachments stored on or used in conjunction with the product. It is the Customer's sole responsibility to maintain proper backups. GIGAIPC does not provide data recovery or restoration services.

General Warranty Terms

This warranty applies only to standard products sold through authorized channels that have not undergone unauthorized structural modifications. The specific terms of the purchase agreement or individual contract shall prevail:  

• Standard Proprietary Hardware: Including but not limited to Barebone systems, Workstations, Add-in cards, Expansion modules, and Motherboards, a two (2) year limited warranty is provided under normal operating conditions.
• Third-Party Components: CPUs, GPUs, memory, storage devices (SSD/HDD), and other components supplied by third-party vendors or not fully manufactured by GIGAIPC are subject to the warranty terms of the original manufacturer or the specific Purchase Order (PO).  
• Extended Services: Requests for Extended Warranty, On-site Service, or other value-added services require a separate quotation and a formal written agreement. Please contact your GIGAIPC sales representative for further details. 

Product after repair or replacement shall be collected back within the timeframe notified to you by GIGAIPC. It's agreed and acknowledged by you that GIGAIPC reserves the right to dispose of product and invoice the cost of such disposal in the event of failure to collect product within the timeframe. GIGAIPC shall not be liable to compensate you for any costs, expenses, losses, and damage incurred. 

Customer Induced Damage (CID)

If upon receiving a returned product, GIGAIPC's RMA inspection confirms that the damage resulted from causes including but not limited to unauthorized disassembly, physical impact, unauthorized modification, external environmental factors (such as lightning, liquid ingress, or corrosion), or other instances of abnormal use, the product will be classified as Customer Induced Damage (CID). Under such circumstances, GIGAIPC reserves the right to decline warranty services or apply separate repair charges.